1.1 What these terms cover. These are the terms and conditions which govern your accommodation booking with us.
1.2 Why you should read them. Please read these terms carefully before you make a booking with us. These terms tell you who we are, how we will provide holiday rentals of accommodation to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.1 Who we are. We are Agni Travel Ltd (trading as BeachVillas.com) a company registered in England and Wales. Our company registration number is 06846956 and our registered office is at C/O Xeinadin, First Floor, Secure House Lulworth Close, Chandler's Ford, Eastleigh, England, SO53 3TL.
2.2 How to contact us You can contact us by telephoning us on +44 204 577 1721 or by writing to us at either sales@agni-travel.com or Agni Travel, C/O Xeinadin, First Floor, Secure House Lulworth Close, Chandler’s Ford, Eastleigh, England, SO53 3TL.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when making your booking.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.1 Your agreement when making a booking. When you make a booking with us, the first named person on the booking agrees on behalf of all persons named on the booking that he/she:
(a) has read these terms and has the authority to and does agree to be bound by them;
(b) consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions, disabilities and dietary requirements);
(c) is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
(d) accepts financial responsibility for payment of the booking on behalf of all persons named on the booking.
4.1 Before you book. Before you book, we encourage you to ask our knowledgeable team any additional questions concerning our properties by phone or email. If a particular property feature or nearby attraction is important to you, please let us know and we will confirm whether it can be provided. This must be confirmed by us in writing, before you book, unless it is clearly listed on the property description on our website. We cannot be held responsible for something that may have been discussed via the phone prior to your stay unless it has been confirmed by us in writing.
4.2 How we will accept your booking. Our acceptance of your booking will take place when we send you a booking confirmation which will confirm the details of your booking, at which point a contract will come into existence between you and us, governed by these terms.
4.3 Your booking reference. We will assign a reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.
4.4 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you. This might be because the accommodation is no longer available, or because we have identified an error in the price or description of the accommodation.
4.5 Your responsibility to check your documents. It is your responsibility to check the confirmation and any other documents we send you carefully, as soon as you receive them, and contact us immediately if any information appears to be incorrect or incomplete.
4.6 Contact number. A mobile phone number, on which you can be contacted during your booking, must be provided in case we need to inform you of anything which may affect your booking. If you fail to provide us with a correct telephone number, we cannot be held responsible for any inconvenience that may be caused.
5.1 Where to find the price for the accommodation. The total price of the accommodation (which includes VAT) will be the price indicated on the booking pages when you place your booking. The 'payment option' reflects the total price and if a deposit or full payment is required. We take all reasonable care to ensure that the price of the accommodation advised to you is correct. However please see clause 5.2 for what happens if we discover an error in the price of the accommodation you booked.
5.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the rental accommodation we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price of the accommodation at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the correct price of the accommodation at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
5.3 When you must pay. Depending on the payment option chosen you will need to pay either a deposit or the full payment at the time of booking. If you choose a 'payment option' that requires a deposit it is clearly stated when the balance of your accommodation is due. The reservation department will email you a reminder before your balance payment is due. Although further email reminders will be sent, it is ultimately your responsibility to pay your balance on time.
5.4 How you must pay. The prices for all accommodation are quoted in Euros. Payments can be made in Euros or £GBP. When paying in £GBP, the exchange rate at the time of the payment is used. Payment can be made via credit card, debit card (Visa, Mastercard and AMEX) or by bank transfer.
5.5 If your balance payment is overdue. If your balance payment is overdue we may treat this as a cancellation and apply the cancellation charges set out in clause 8.2.
5.6 Local charges not included in the price. the price of the accommodation includes all government taxes as applicable at the time of booking that do not have to be paid locally. Those that have to be paid locally by you are extra and are your responsibility (such as local resort taxes – please see clause 6 for more information). You will be advised of the amount of any such local charges where known by us at the time of booking.
5.7 Additional deposits. If your group of guests, on arrival, is under the age of 25 years old, you will need to pay a security deposit of 150 euros per person, which is fully refundable if the villa is left clean and tidy and without any damages after your departure from the villa
5.8 Accommodation Breakages and Respect. To cover accidental breakages each client staying in one of the properties we feature is required to pay 7 Euros for a Breakage Damage Waiver' (BDW) or a security deposit. The optional BDW can easily be paid at the same time as your accommodation balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced. The BDW covers all accidental breakages inside and outside of the property including (for example) glasses, plates, spillages, sunbeds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace). BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to the property by any members of your party, you may be asked to leave. If any of your party cause problems to nearby properties in respect of damage, annoyance or abuse, they will be asked to leave the accommodation. The BDW is non-refundable.
6.1 Tourist tax. Many of the destinations we feature have recently introduced a tourist tax which is a small amount payable on arrival.
(a) Spain: Menorca and Mallorca sometimes charge 2.2 Euros per person per day.
(b) Greece: the Greek Ministry of Tourism has recently introduced the 'Overnight Stay Tax'. The amount you'll pay is based on the official rating of the accommodation you have booked, according to the local Tourist Board classification.
(c) Portugal: Currently 1 Euro per person per day.
(d) Malta/Gozo: 1 Euro per person per day.
(e) Turkey: On arrival, at the airport, a fee of 15 Euros is charged for a 'visa'.
6.2 Requirement to pay. Tourist taxes are something new and specifically aimed at tourists. It is a cost beyond our control, being a government imposed tax that has to be paid when you stay in the accommodation.
7.1 How to request a change. If, after we have issued you with a booking confirmation, you wish to make a change to your booking, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the accommodation or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change (such as an increased price) are unacceptable to you, you may want to cancel your booking (see clause 8 – if you wish to cancel your booking).
7.2 Our amendment fee. Where your requested change can be met, you must pay all costs and charges incurred or imposed by any of our suppliers together with an amendment fee of 50 Euros per change before the change can be made.
8.1 Your right to cancel your booking. You may cancel your confirmed booking at any time prior to arrival. Should you wish to do so, you must contact us in writing, using the contact details at clause 2.2. Such notification will only be effective on receipt by us. Cancellation charges will apply (as set out at clause 8.2 unless you are advised otherwise at the time of booking). In calculating the cancellation charges at clause 8.2, we have taken account of expected cost savings and the generation of income from alternative deployment of the accommodation, to the extent this is likely to be achievable for your booking. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges which are not refundable.
8.2 Cancellation charges.
(a) Pay In Full Bookings. For some accommodation bookings we offer customers the opportunity to pay the full cost of their booking, at the time of booking, in exchange for preferential or discounted rates. For bookings of this type, 100% cancellation charges apply from the date of confirmation of your booking.
(b) All other Bookings:
| Number of days before arrival when notice of cancellation is received by us | Amount of cancellation charges, as a % of the total booking cost |
|---|---|
| More than 42 days | Loss of deposit |
| 42 days or less | 100% |
8.3 No cooling off period. Please note that you do not have a legal right to change your mind and cancel your booking within 14 days and receive a refund. This right, under the Consumer Contracts Regulations 2013, does not apply to accommodation bookings.
8.4 How we will refund you. Where you are entitled to a refund, we will refund you the price you paid for the accommodation, less the applicable cancellation charge, by the method you used for payment.
9.1 We can cancel your booking if you do not pay. We have the right to terminate your booking if you fail to pay the balance of the cost of your booking on time.
9.2 If we have to significantly change or cancel your booking due to Events Beyond Our Control (see clause 13), we regret to inform you that we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result, except and to the extent we manage to recover any such monies from our suppliers. You are required to purchase travel insurance which provides cover for your costs where we have to cancel your booking in these circumstances.
9.3 Our liability where we make a significant change or cancellation. Where we are required to significantly change or cancel your booking for any reason which is within our reasonable control and where we cannot provide you with a suitable alternative, a full refund of all monies paid will be made to you. However, we will have no further liability to you and we cannot meet any expenses or losses that you may incur as a result of any such change or cancellation.
10.1 Passports & Visas. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your booking. We can only provide general information about this. Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you must check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
10.2 Travel insurance. You must purchase adequate travel insurance. It is your responsibility to ensure that you purchase travel insurance that is suitable and adequate for your particular needs, ensuring it covers all the activities you plan to undertake and protects you against cancellation, medical and repatriation expenses and personal liability claims Please read your policy details carefully and take them with you. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
10.3 Travel advice. For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
10.4 Behaviour. You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
11.1 How to tell us if you have a problem during your stay. If you have a complaint about your accommodation, you must tell us straight away. You must use our emergency contact telephone number with which you will be supplied before your arrival. That number will put you in contact with one of our employees who will take all reasonable steps to help you. It is only if you do this that we have the opportunity to put matters right whilst you’re still on-site.
11.2 If you are still unhappy after your stay. If you have a complaint or claim that you wish to pursue, please write to us within 28 days of your return. Your complaint or claim will be investigated, and a full reply sent to you as soon as possible. As our investigations often involve obtaining information from overseas, it may take a few weeks.
12.1 Our Responsibility. We have a duty to select accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the accommodation provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the accommodation provider or others.
12.2 We will not be responsible for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost or other sum or claim of any nature whatsoever which results from:
(a) the act(s) and/or omission(s) of the person(s) affected; or
(b) the act(s) and/or omission(s) of a third party not connected with the provision of your accommodation and which were unforeseeable or unavoidable.
12.3 We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that are not advertised in our brochure or on our website as forming part of your booking and that we have not agreed to arrange as part of our contract, and any excursion/activities you purchase while away.
12.4 We are not responsible for unforeseeable losses. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you, or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any expenses or losses that relate to or arise from any business (including without limitation, self-employed loss of earnings), or any indirect or consequential loss of any kind.
12.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
12.6 Limits to our liability. We limit the amount of compensation we may have to pay you if we are found liable to you, as follows:
(a) Loss of and/or damage to any luggage or personal possessions and money during your stay: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death: The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
13.1 What are Events Beyond Our Control. In these terms, “Events Beyond Our Control” means a situation which is beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel.
13.2 Responsibility for Events Beyond Our Control. Except where otherwise stated in these terms, we have no liability including for compensation, costs and expenses where the performance or delivery of a booking is prevented or affected by Events Beyond Our Control.
14.1 How we may use your personal information. The booking information that you provide to us will be passed on only to the supplier of your chosen accommodation or other persons necessary for the provision of your booking. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making your booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the UK or European Economic Area (EEA), controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to process your booking. Full details of our data protection policy can be found here: Privacy Policy.
15.1 Website accuracy. Every reasonable effort is made to provide accurate and up to date information on our website. However, changes and errors do occasionally occur. Prices and details of accommodation are subject to availability and change without notice.
15.2 Descriptions. We take great care to ensure that the descriptions on our website are as accurate as possible. Furniture and fittings may sometimes vary from website pictures. The decor inside and out may have changed since photographs were taken. Any major changes though are reflected. Exterior photos are updated when possible, however, trees, hedges and shrubs grow rapidly in a warm climate and the actual exterior and views may look different to those in the photographs. Additionally, trees, hedges and plants may need pruning/coppicing making the property and grounds more open. There may also be occasions when an advertised facility is either modified or unavailable. Such situations may be dictated by local circumstances, a necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. Property floor plans, where provided, are for guidance only. While we strive to provide accurate and up-to-date information about our villas, occasional errors may occur. For any specific inquiries or detailed information, please do not hesitate to contact us.
15.3 Accommodation locations. Many properties are located in rural areas or small coastal villages where the access (and driveways) may be via narrow, twisting, steep or unmade roads. Adverse weather conditions, although rare, may make the roads very slippery. You cannot expect the roads to be of the same standard as in your home country. If you are a nervous or inexperienced driver abroad, please ask us for advice before booking.
15.4 Resort guides. The information contained within our resort guides, and on our pages describing what facilities are nearby, are provided for general information only, to assist you with your planning. Some facilities, including tavernas, nearby public pools, water sports and boat hire may not operate or be open at the beginning or end of the season. We are not responsible for and have no control over the opening and closing dates of these facilities and attractions.
15.5 Occupancy. Our website shows the maximum number of persons that may stay in each property. This number may not be exceeded unless prior permission from us is received and a supplementary payment made. If you exceed the maximum number of persons and do not have written permission we will ask you to leave the property and no refund will be given.
15.6 Pets. If you are planning to bring a pet with you, you must inform us so that we can seek written permission from the owner of the relevant property. The owner of the property may not grant permission and we will advise you of their decision when we receive it. If you arrive at the property with a pet, without written permission, you may be asked to leave the property.
15.7 Weddings and celebratory parties. We will be pleased to help advise on any of your wedding or celebratory plans. However, if you plan to hold a reception or party at your accommodation you must inform us so that we can seek written permission from the owner of the relevant property. The owner of the property may not grant permission and we will advise you of their decision when we receive it.
16.1 Accommodation Arrival and Departure times. Check-in time is from 16:00. It is possible to arrive from 13:00 to leave bags and use the pool, however, the cleaning/maintenance team may be at the property until 16:00 and we ask that you respect them while they complete preparations to your accommodation. Check-out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check- in or a later check-out, please contact us and we will check whether this is possible.
16.2 Self-catering. All of our properties operate on a self-catering basis. As such, the provision of essentials is subject to the discretion of the owner of the property and may not be guaranteed.
16.3 Televisions and satellite TV. Some of the properties we feature have televisions. These only provide local or free satellite channels. We cannot guarantee which channels will be available and it is likely that there will be few English-speaking channels. Sky satellite is not available outside of the UK and the properties we feature do not offer it. If you specifically wish to watch a televised event (such as sport, Olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby taverna or bar that is showing it.
16.4 WiFi. Where a property is described as offering WiFi internet, we will make every effort to make this service available to you but is not able to guarantee 100% uptime. Internet connections do not form part of our contract with you, even if they are mentioned within the accommodation description and they are not intended for business use. There may also be restrictions on the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. Some countries do not permit or limit access to certain social media websites. VOIP services, such as Skype, may not work due to bandwidth restrictions or local restrictions. Finally, some iPad versions and Laptops are not compatible with older Wi-Fi router architecture, which is widely used in the properties we feature.
16.5 Neighbours. Where a property is described as 'semi-detached' or 'maisonette', the owner, another neighbour or tourist may live or occupy next to, below, or near to the property.
16.6 Noise. In certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. In addition, noise may be heard from roads, wildlife and other accommodation types, especially if your accommodation is located near to a busy resort. This may be more noticeable during peak season due to the increase in flights and tourists.
16.7 Lost Property. It is your responsibility to ensure that all personal belongings are collected at the end of your stay. Any personal items left behind in the property may be removed by the laundry/cleaning and may not be able to be retrieved. We cannot accept responsibility for any left personal belongings.
16.8 Alarm and Security. Where an alarm is fitted at the property, it is essential that you activate it when not at the property. The property may also have security cameras (CCTV) which are only for monitoring purposes.
16.9 Safety. If you have children in your party, before booking accommodation, please submit questions via email that will help you choose a property that is most suitable for your needs. We will be pleased to answer your questions or concerns. Despite our efforts and advice, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions 'child safe' areas, these are subjective and may not offer the same safety that you expect for your family.
16.10 Swimming Pool Usage. Swimming pools may not be available early and late in the season depending on the weather. Pools are closed and no swimming is permitted during thunderstorms and at night.
16.11 Weather. Even on holiday it does occasionally rain. Rain and other weather conditions are not our responsibility. Not all holiday rental accommodation is designed for adverse weather conditions, including heavy rain, excessive heat, cold or dampness. If you are booking pre-season please bring appropriate warm clothing.
16.12 Local Life. When choosing to holiday abroad, you become a guest in another country. Local life goes on around you and although we choose our properties carefully we cannot be held responsible for a nearby neighbour deciding to do a home repair, cut their grass or any other maintenance. Local authorities have a duty to repair roads and footpaths, strim grass and clean the beaches.
16.13 Wildlife. In hot climates, wildlife, flora and fauna thrive. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and biting insects, or anything else reasonably expected to exist in the natural environment in which many of the properties we feature are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require it. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your stay, it is essential that you notify us of its severity so that we can arrange a professional exterminator to visit the property.
16.14 Cats. The Mediterranean has many stray animals, including cats. These do not belong to a property and rarely cause any problems. If you dislike cats or have a fear of them, please bring this to our attention before booking so that we can advise on a suitable location for your booking.
17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
17.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
17.3 Nobody else has any rights under this contract. This contract is between you and all persons named on the booking, and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 17.2. Neither of us will need to get the agreement of any other person in booking to end the contract or make any changes to these terms.
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
17.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of your booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of your booking in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of your booking in either the Northern Irish or the English courts.
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